For product licensing, current availability, and pricing information, please email info@officeconvert.com.

For all guest and user, support is available.
Please read FAQ first carefully, when you are encountered with problems about our programs. FAQ has the detailed solutions. If your problem repeats, please contact us via e-mail: support@officeconvert.com.
The necessary information included in your reporting message:
Your Order ID; Software name and version; Input and output format; A detail description of the problem and the error message you received; Which operation step leads to the error.

For any complaints,suggestions or cooperation intents about our products or service, please contact us at assistant@officeconvert.com. We will solve the problems as soon as possible. Your suggestions would be highly appreciated and your cooperation intents would be welcome.

General Questions:
Q1 : Can I try the software before purchasing?
Q2 : There is download and install problem with the download link you sent me.
Q3 : When will I receive registration information after a confirmed purchase?
Q4 : I lost my registration code. Can you send me again?
Q5 : When I input my registration code and click "register", it shows "input error" or "invalid code".
Q6 : I download the trial version but convert my file not intactly."why"?
Q7 : I need to re-register after I re-install the software?
Q8: Can the same license be used on multiple computers?
Q9: How can I ask about purchasing a license?
Q10: Does the software support command line/API etc scripting


Technical Questions:
Q1 : What is the difference between the option of default format, image format and txt format when the output format is PDF ?
Q2 : How to convert a multi-page PPT file to a number of single-page PDF file?
Q3 : How to convert a multi-page PPT file to one PDF file?
Q4 : The PDF file does not have color when converting PPT to PDF, why?
Q5 : How to delete a number of blank lines of the output txt file?
Q6 : Why can't find the output PDF file in the output folder?
Q7 : How to convert the contents of all sheet pages to a file when converting Excel?
Q8 : How to convert a multi-page word file to a number of single-page output file?
Q9 : What is the difference between default mode and AdobeReader Mode when converting PDF to other formats?
Q10 : Why can't copy the selected text in the open page when converting PDF to other formats with PDF to XXX with adobereader mode?
Q11 : What files can be added when selecting the option "add folder" to add files?
Q12 : Prompts the error reasons when converting URL, HTM, HTML to Word/Excel.
Q13 : Prompt the detection of a printer error when converting to PDF with default mode.
Q14 : System has been installed Excel but it still prompts to install Excel, Why?
Q15 : About split/merge formula illustration.


General Questions:
Q1: 　 Can I try the software before purchasing?
Yes. You can download the software you like from our website, and then install it. Please ignore the registration request, and just click the close button.
There will be the time limit in the trial version.
Q2: 　 There is download and install problem with the download link you sent me.
If you can not download the software or get an error that says something like "The setup files are corrupt", please go to our download page to download
the latest version of the software.
Q3: 　 When will I receive registration information after a confirmed purchase?
Support will tell you the expected registration delivery time when confirming the order. If the stated time has passed, email support@officeconvert.com from the address used for the purchase.
Q4: 　 I lost my registration code. Can you send me again?
Yes. Please email to support@officeconvert.com to get your registration info back. Be sure to provide your order ID or email you used to order, so that
we can find your purchase info in our database.
Q5: 　 When I input my registration code and click "register", it shows "input error" or "invalid code".
Please go to our download page to download and install the latest version of the software, then register for a try. If there is still problem, you can contact
our support team via support@officeconvert.com.
Q6: 　 I download the trial version but convert my file not intactly."why"?
The trial version may have limitations. Contact support to confirm whether a licensed version is currently available and which limitations it removes before purchasing.
Q7: 　 I need to re-register after I re-install the software?
No, you don't have to re-enter your registration info. Our software will memory your registration status.
Q8: 　 Can the same license be used on multiple computers?
License terms may vary by product. Ask support to confirm the number of permitted computers before purchasing.
Q9: 　 How can I ask about purchasing a license?
Online checkout is not currently available. Email support@officeconvert.com with the product name. Support will confirm availability, the current price, payment instructions, and registration delivery details. Do not send payment until support confirms the order.
Q10:　Does the software support command line/API etc scripting
The software provides the customized Command line service for server or developer. You can send email to info@officeconvert.com to inquire the
detailed
information about command line version.


Technical Questions:
Q1: 　 What is the difference between the option of default format, image format and txt format when the output format is PDF ?
Output PDF as default format:
It includes the images and text when outputting PDF.
Output PDF as image format:
When outputting image format-PDF, you can't select parts of PDF file by mouse. You can only select the option of "output PDF as image format"
when converting the image format files to PDF.
Output PDF as txt format
The output PDF file only includes the text of the input file but can not show the image.
Q2: 　 How to convert a multi-page PPT file to a number of single-page PDF file?
Please do not select the option of "Convert PPT to multipage PDF as image format" but select the option of "Output PDF as image format"
Q3: 　 How to convert a multi-page PPT file to one PDF file?
Please select the option of "Convert PPT to multipage PDF as image format"
Q4: 　 The PDF file does not have color when converting PPT to PDF, why?
Please select the option of "Output PDF as image format"
Q5: 　 How to delete a number of blank lines of the output txt file?
Please select the option of "Delete the blank line of the output txt"
Q6: 　 Why can't find the output PDF file in the output folder?
If you output PDF file with the mode of "output PDF as default format", the output path will be selected newly in the conversion. Please find the output
PDF file from the selected saved path. If you still can not find, please contact us.
Q7: 　 How to convert the contents of all sheet pages to a file when converting Excel?
Select the option of "Combine the Sheets of XLS to convert to xxx" (xxx delegates the output format), it can combine all sheets of Excel to convert to one
output file. If you don't select the option, it will convert each sheet of Excel individually.
Q8: 　 How to convert a multi-page word file to a number of single-page output file?
Please select the option" Detach the pages of DOC/RTF to convert to xxx"(xxx delegates the output format)
Q9: 　 What is the difference between default mode and AdobeReader Mode when converting PDF to other formats?
Default Mode:
It can convert the character and image of PDF file but can not select the content of PDF to convert.
AdobeReader Mode: It can only convert the character content of PDF file but you can select the character content of PDF file to convert by manual.
Q10:　Why can't copy the selected text in the open page when converting PDF to other formats with PDF to XXX with adobereader mode?
Because your PDF file is encrypted. Please select default mode to convert.
Q11:　What files can be added when selecting the option "add folder" to add files?
It can add all the supported input files of the selected folder but not include the files of subfolder.
Q12:　Prompts the error reasons when converting URL, HTM, HTML to Word/Excel.
Please check whether the file is being used in other procedures and whether URL is valid.
Q13:　Prompt the detection of a printer error when converting to PDF with default mode.
Maybe the file is lost, please install the software newly.
Q14:　System has been installed Excel but it still prompts to install Excel, Why?
Because your converted Excel is Excel 2007, you should install Excel 2007
Q15:　It includes the symbol " ,"" ;" "-" , the specific functions refer to table. Click here enter to the detailed list to know more